Support

Help for your local workspace.

Everything you need to start writing, previewing and exporting Mermaid diagrams with PrivyMermaid.

Start diagramming

Open a template or create a diagram, write Mermaid source, then preview it instantly.

Browse templates →

Use it locally

PrivyMermaid works offline for editing and rendering. Your workspace remains on your device.

Read privacy details →

Connect Ollama

For AI assistance, run Ollama on your computer and add its API URL in PrivyMermaid settings.

Get Ollama →

Frequently asked questions

Where are my diagrams stored?

Diagrams, prompts and settings are stored locally: in the extension’s local storage on Chrome and in each native app’s private local storage. PrivyMermaid does not sync them to a product cloud.

How do I use the optional AI tools?

Install and run Ollama, then configure its address in PrivyMermaid settings. The usual local address is http://localhost:11434. PrivyMermaid sends requests directly to the server you select.

Why is the preview not rendering?

Check your Mermaid syntax and try a built-in template to confirm the editor is working. Diagram rendering itself does not need an internet connection.

How do I export a diagram?

Use the app or extension’s export menu to save Mermaid source or an available image format. Export options vary slightly by platform.

Contact and feedback

Found a problem or have an idea? Submit feedback or report a problem. You can also email support@kenelite.com.

PrivyMermaid is a non-commercial product. We read feedback, but cannot guarantee a response time.